Skills
Customer Experience
Employee Management
Meeting Facilitation
Learning & Curriculum Development
Soft Skills
Presentations + Public Speaking
Agile + Waterfall Management
Conflict Resolution
B2C Sales
Oracle Data Validation
Technical + Process Documentation
LMS
JIRA, Trello
Technical Skills
Web Design (HTML, CSS, JS)
Excel Reports
BI Dashboard
Certifications
Scrum
Industry standard certificate, Scrum is the agile framework for team collaboration and value delivery.
Learn more about Scrum here.
Business Analytics
A globally recognized certificate covering the foundational knowledge on business analysis.
Learn more about the International Institute for Business Analytics here.
Previous Employers
Project & People Management
Details:
Manage and oversee all aspects of daily operations, including scheduling employees
Market and sell the program and provide exceptional customer service by building community relationships, while monitoring and growing center performance metrics
Administer assessments, identify learning gaps, and develop customized learning plans
Mathnasium of Park City
Director
#1 New US Learning Center 2024 (Based on Revenue)
Approximately 15 part-time employees and 150 students
2022-2024
Image taken from huble.com
Charles Schwab
Project Manager & Business Analyst
Customer Analytics
Contractor for Apex Systems
2020-2021
Details:
Lead effort to streamline and document global CX data collection processes
Manage company-wide digital web and mobile app survey projects from ideation to execution
Maintain relationships between external vendors and internal business partners
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Business Analyst
Provider Systems
Informatics Environment
Details:
Build SME documentation for the Enterprise Data Warehouse and Informatics Environment
Provide department budget reports for leadership
Gave public speech to C-Suite on behalf of cohort of IT Bootcamp Training
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Act as liaison between the State of Michigan and corporate clients regarding registration documentation
Utilize databases in order to conduct research on properties and persons of interest
Train coworkers on processes of title research
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Create digital inventory system for existing artwork in storage
Design business websites using WordPress for a local art and bronze company
Assist owner with invoicing and client relationships
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Mathematics Teacher (6-12th grade)
Create and design math curriculum based on educational research and student needs
Managed classrooms of up to 28 students
Additional Experiences
Customer Communication & Retention Process
Key Skills & Project Responsibilities
Content marketing design
Customer sales & retention
Project & process management
Initiative Details
Management wanted to increase retention rates for their education center
I created, documented, and tested this process for incoming families
Families were presented this document as part of the sales process, and can be later recalled to emphasize the importance of partnership
Web Design & Management
Design, create, and update websites for a local small businesses
